Refund policy
Refund & Return Policy
Last updated: May 2026
IMPORTANT: Please read this policy carefully before placing your order.
By completing a purchase on useyoungmind.com, you explicitly agree to
the terms outlined below.
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1. GENERAL POLICY — ALL SALES NEAR FINAL
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Due to the nature of our products (physical educational books for children),
all sales are considered final upon dispatch. Refunds and returns are
granted only under the specific, narrow circumstances described below.
The existence of a "30-day guarantee" in any advertisement refers
exclusively to the conditions set out in Section 3 of this policy.
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2. NON-REFUNDABLE CIRCUMSTANCES
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Refunds will NOT be issued under any of the following conditions:
a) The customer changed their mind after placing the order.
b) The customer ordered the wrong item, quantity, or variant.
c) The product was purchased as a gift and is unwanted by the recipient.
d) The customer claims the delivery is "taking too long" within the
standard estimated delivery window stated in our Shipping Policy.
e) The customer provided an incorrect or incomplete shipping address
at checkout, resulting in non-delivery or misdelivery.
f) The order was refused at delivery by the customer or a household member.
g) The customer did not read the product description prior to purchase.
h) A refund request is submitted after the 14-day window specified in
Section 3 has elapsed.
i) The customer has previously received a refund from our store on any order.
j) The refund request cannot be verified with the required documentation
listed in Section 4.
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3. ELIGIBLE REFUND CONDITIONS
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A refund may be considered ONLY if ALL of the following are true:
a) The request is submitted within 14 calendar days of the confirmed
delivery date (as shown by carrier tracking data).
b) The item arrived visibly and materially damaged (not minor cosmetic
scuffs or packaging wear).
c) The item delivered is objectively different from the product ordered
(wrong title, wrong language edition).
d) Full photographic evidence is provided as outlined in Section 4.
e) The customer has not used, written in, torn, or altered the product
in any way.
f) This is the customer's first refund request with our store.
Dissatisfaction with content, illustrations, or educational value does
NOT constitute grounds for a refund. Product images and descriptions on
our website accurately represent the item sold.
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4. REQUIRED DOCUMENTATION
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To initiate a refund claim, the customer MUST provide ALL of the following
via email to vitekoliversmma@gmail.com:
- Full name and order number (format: #XXXXX)
- Clear photograph of the outer packaging as received
- Clear photograph of the product showing the alleged defect or error
- Clear photograph of the product's ISBN/barcode page
- Written description of the issue (minimum 50 words)
- Confirmation that the item has not been used, marked, or altered
Incomplete submissions will be automatically rejected. We will not
respond to refund requests that do not include all items listed above.
Resubmissions are permitted only once.
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5. REFUND PROCESSING
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If a refund is approved following our review (which may take up to
10 business days), the following applies:
- Refunds are issued to the original payment method only.
- Original shipping fees are non-refundable under any circumstances.
- A restocking/handling fee of 15% of the item value may be deducted
from approved refunds where the return is not due to our error.
- Processing time: 5–10 business days after approval.
- We do not offer exchanges or store credit as alternatives.
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6. PHYSICAL RETURNS
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We do NOT require the physical return of items in most cases.
However, we reserve the right to request the physical return of
any item before processing a refund. If a return shipment is requested:
- The customer is responsible for all return shipping costs.
- Items must be returned in original, unused condition with all
original packaging.
- Items damaged during return shipping are the customer's responsibility.
- We do not provide prepaid return labels.
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7. CHARGEBACKS & DISPUTES
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If a customer initiates a chargeback or payment dispute without first
contacting us and exhausting our refund process, we reserve the right to:
- Submit all order, delivery, and communication records to the payment
processor as evidence of fulfilled delivery.
- Permanently ban the customer from placing future orders.
- Report the transaction to relevant fraud prevention databases.
We strongly encourage customers to contact us first. Chargebacks should
be a last resort, not a first response.
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8. FORCE MAJEURE & CARRIER DELAYS
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YoungMind is not responsible for delivery delays or failures caused by
customs authorities, postal carriers, natural disasters, strikes,
pandemics, or any other circumstances beyond our direct control.
These events do not entitle the customer to a refund unless the order
is confirmed lost by the carrier after 60 calendar days from dispatch.
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9. GOVERNING LAW & CONSUMER RIGHTS
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This policy is governed by the laws of the Czech Republic and, where
applicable, EU consumer protection regulations. Nothing in this policy
is intended to override mandatory statutory rights granted to consumers
under applicable law. EU consumers retain the right to a 14-day
statutory withdrawal period under the EU Consumer Rights Directive
(2011/83/EU); however, this right applies only to standard, undamaged,
unused goods and does not extend to goods that have been opened or used.
Contact: vitekoliversmma@gmail.com
Response time: up to 48 business hours