Shipping policy
Shipping Policy
Last updated: May 2026
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1. ORDER PROCESSING
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Orders are processed within 1–5 business days of payment confirmation.
Orders placed on weekends or public holidays are processed on the
next business day. Processing time is separate from and in addition
to shipping transit time.
We do not guarantee same-day or next-day processing under any circumstances.
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2. ESTIMATED DELIVERY TIMES
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The following are ESTIMATES ONLY and are not guaranteed delivery dates:
| Region | Estimated Transit Time |
|-------------------------------|-----------------------------|
| Czech Republic / Slovakia | 7–20 business days |
| Rest of Europe (EU) | 10–25 business days |
| United Kingdom | 10–25 business days |
| United States / Canada | 14–30 business days |
| Australia / New Zealand | 15–35 business days |
| Rest of World | 20–45 business days |
These estimates begin from the date of dispatch, not the date of order.
Delays caused by customs processing, carrier capacity, weather events,
or national holidays are outside our control and do not entitle the
customer to a refund.
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3. TRACKING
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A tracking number will be provided via email once your order is
dispatched. Please allow up to 5 business days for tracking
information to become active in the carrier's system.
We are not responsible for tracking systems that fail to update
in real time, as this is a carrier limitation.
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4. CUSTOMS, DUTIES & TAXES
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International orders may be subject to customs inspection, import
duties, and local taxes upon entry into the destination country.
These charges are entirely the responsibility of the customer
and are not included in our prices or shipping fees.
We are not able to predict, control, or reimburse any customs charges.
Refusal to pay customs duties resulting in the return or destruction
of the package does not entitle the customer to a refund of the
product cost.
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5. INCORRECT ADDRESS
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It is the customer's sole responsibility to provide a complete and
accurate shipping address at checkout. We are not responsible for
orders lost or delayed due to incorrect, incomplete, or undeliverable
addresses provided by the customer.
If an order is returned to us due to an address error, the customer
will be responsible for re-shipping costs. We do not offer refunds
for orders lost due to customer address error.
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6. LOST PACKAGES
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A package is considered officially lost only if:
- The carrier's tracking system confirms it as lost, OR
- 60 calendar days have elapsed from the dispatch date with
no delivery confirmed.
We will not process refund or reship requests before the 60-day
threshold unless the carrier formally declares the package lost.
Please do not contact us requesting a refund before this period
has elapsed.
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7. DELIVERY ATTEMPTS
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If a delivery attempt is made and the customer or a household
representative is not available to receive the package, it is
the customer's responsibility to arrange redelivery or collection
from the carrier's depot within the carrier's specified timeframe.
Packages returned to sender due to missed delivery attempts and
failure to collect are not eligible for refund unless re-shipping
costs are covered by the customer.